Caller Tunes and Hold Music
Long wait times mean abandoned calls, lowered customer satisfaction and ultimately lost business. Setting up caller tunes and hold music creates a personable approach to your customers call. Upload your own MP3 files to replace ringing when people call you and set up your own music on hold. There...
Call park is a feature of that allows a person to put a call on hold to a ‘parking bay’ continuing the conversation from any other telephone within the company or specified groups within your company (eg sales, finance, etc). Our parking supports ‘dynamic’ parking where we assign calls to the nex...
The Principles enumerated in the Privacy Act shall be complied with in respect to the nature of the personal information collected. Please advise the B party caller that Call Recording has been enabled on this account.
Note: You can use manual records if you want. This Call Recording service is ...
By using call transfer you can easily transfer your current caller to another person. Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer – where the call is directly passed through to another person ...
Presence and Busy Lamp Field (BLF)
How does BLF / Presence work?
The presence and Busy Lamp Field (BLF) is light on an IP phone showing presence information of any other extensions connected to your account.
BLF works through the SIP protocol by making use of SUBSCRIBE and NOTIFY messages sent to your phone advising the current ...